F A Q

Thank you for shopping with us

All orders will be packaged with love and care.

Orders will be processed within 1-2 business days and dispatched

via Australia Post or equivalent pending payment.

We endeavor to post Monday to Friday before 3.00pm AEST however

sometimes this may not be possible due to being a small family run business.

Once your order has been shipped you will receive an email with tracking details.

Any delivery date or time specified by us is an estimate from and Fig & Little

is not and will not be liable for any loss or damage suffered by you

through any reasonable or unavoidable delay in delivery.

Online Store Return Policy

We will happily offer a store credit for any item that

is purchased within Fourteen days of purchase.

Item must be unworn with all original tags and labels intact.

Please note all shipping costs occurred from returning an item

for store credit is your responsibility.

All items being sent back to us MUST be sent by a traceable source,

we will not be held responsible for items lost in the post on return to us.

We do not offer refunds for change of mind or incorrectly selected size.

Strictly no returns or store credit on any sale item.

No returns on Swimwear, Makeup or Eyewear

Faulty items

We make every effort to ensure that all items shipped to you are in

perfect condition. In the unlikely event that the item is faulty,

we will offer the item to be repaired, replaced, a credit note

or a full refund issued based on management approval.

Please contact us by email sales@figandlittle.com.au with an image and

description of the fault along with your full name, address and

contact number.

Fig & Little will cover shipping costs for items purchased online that are deemed faulty.

How do I return an Afterpay purchase online?

Afterpay orders placed online can be returned.

Take a look at our Returns Policy to make sure your items meet our conditions.

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled.

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.

For a comprehensive breakdown of refunds with Afterpay, please refer to Afterpay.

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase.

If you have any further enquiries regarding Afterpay, head to their website for more information.

How do I return Items?

Please email sales@figandlittle.com.au with your full name, order number

and reason for return.

We will then approve or decline your return request within 3 business days and follow up with further details on returning your item.

Please contact 02 43 229722 if you have any further enquires.

Send the unworn item/s along with your Name and Email to the address below.

(If you do not provide this information, we may not be able to process your return).

Please allow 5 business days once your parcel is received for us to process your return:

Fig & Little

3/103 Victoria St

East Gosford, NSW, 2250

PLEASE DO NOT SEND A REPLY PAID SATCHEL BACK WITH YOUR RETURN.

Please do not return your item in the original satchel via a "Return to Sender" method.

Any items returned in this manner will have the return postage & any

additional carrier costs deducted from the credited amount.

Thank you in advance for your patience, please remember we are a small team of three and will get back to you as quickly as we can!

Thank you for shopping with us we hope you enjoy Fig & Little online.

Note: Online orders should be returned to the address above by post.

Free Pick Up

Collect your order from our boutique store

Fig & Little

3/103 Victoria St

East Gosford, NSW, 2250

Simply select the PICK UP option at checkout.

You will receive an email confirmation when your order has

been fulfilled and is ready for collection.

Orders will be held for a maximum of two weeks only.

There is a strict 14 day exchange policy from the date the order was placed.

Standard Shipping Australia

Fig & Little uses Australia Post for all shipping which is fully tracked.

"$10 FLAT RATE" shipping for all orders.

Your domestic order can be fully tracked using the tracking number

provided via email once your order has shipped.

International Worldwide Shipping

We ship worldwide.

Your international order will be sent with AUSTRALIA POST.

International standard shipping takes 1-3 weeks.

Flat Rate $30.00 AUD

Our delivery times are provided as guidelines only.

We take no responsibility for late shipments.

Please note: the recipient will be liable for any local duty,

tax and/or other import costs on orders placed outside of Australia.

Taxes and Duties

Please note orders shipped to countries outside of Australia

may incur duties and taxes which are applied by customs.

The responsibility for any custom duties, foreign taxes or other

fees which may be imposed rest with the customer.

Should the customer refuse to pay duties and taxes held on an order

applied by customs, the responsibility lies with the customer to

arrange for the order to be returned to Fig & Little in order to receive a refund.

Fig & Little is not responsible for any possible duties and taxes which may

be applied by customs in the country which delivery is made.

Please contact your local customs office for more information

regarding taxes and duties payable in your region.

Payment Options

Shopping with Fig & Little has never been easier!

We support Visa, MasterCard, PayPal and Afterpay