Phone: 02 43 229733 sales@figandlittle.com.au
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Refund policy

Online Store Return Policy

We will happily offer a store credit for any item that
is purchased within Fourteen days of purchase.

Item must be unworn with all original tags and labels intact.

Please note all shipping costs occurred from returning an item
for store credit is your responsibility.

All items being sent back to us MUST be sent by a traceable source,
we will not be held responsible for items lost in the post on return to us.

We do not offer refunds for change of mind or incorrectly selected size.

Strictly no returns or store credit on any sale item.

No returns on Swimwear, Makeup or Eyewear

Faulty items

We make every effort to ensure that all items shipped to you are in
perfect condition. In the unlikely event that the item is faulty,
we will offer the item to be repaired, replaced, a credit note
or a full refund issued based on management approval.

Please contact us by email sales@figandlittle.com.au with an image and

description of the fault along with your full name, address and

contact number.

Fig & Little will cover shipping costs for items purchased online that are deemed faulty.

 

How do I return an Afterpay purchase online?

Afterpay orders placed online can be returned.

Take a look at our Returns Policy to make sure your items meet our conditions. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please refer to Afterpay.

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase. 

If you have any further enquiries regarding Afterpay, head to their website for more information.

 

How do I return Items?

Please email sales@figandlittle.com.au with your full name, order number
and reason for return. 

We will then approve or decline your return request within 3 business days and follow up with further details on returning your item.

Please contact 02 43 229722 if you have any further enquires.


Send the unworn item/s along with your Name and Email to the address below.
(If you do not provide this information, we may not be able to process your return).
Please allow 5 business days once your parcel is received for us to process your return:
 
 
PLEASE DO NOT SEND A REPLY PAID SATCHEL BACK WITH YOUR RETURN.
Please do not return your item in the original satchel via a "Return to Sender" method.
Any items returned in this manner will have the return postage & any
additional carrier costs deducted from the credited amount.

Thank you in advance for your patience, please remember we are a small team of three and will get back to you as quickly as we can!

Thank you for shopping with us we hope you enjoy Fig & Little online.

Note: Online orders should be returned to the address above by post.

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